• Common Questions

  • Hawaii Adventure Pass

    When you purchase the Hawaii adventure pass, you can choose from over 200 activities and tours during your vacation! You can check out the descriptions and videos of those tours by visiting our home page and selecting the city and island you wish to visit. You can also search the type of tour you want to join us on by clicking the "search" button! If you have any questions please don't hesitate to call us for the answer we would be happy to help and reserve your tour over the phone also!

  • How can I make reservations once I purchase my Hawaii adventure pass?

    Upon purchasing your Hawaii adventure pass, you now qualify for a discount of over 200 tours and activities on Hawaii, Kauai, Oahu and Maui! To make a reservation and redeem your discount during your stay, please give us a call, a chat or send us an email and we can schedule you for the dates and times that you wish for!

  • How much of a discount will I get on my Hawaii adventure pass?

    Your Hawaii adventure pass will give you up to 75% off our Hawaii activity inventory! Each person who purchases the Hawaii adventure pass will qualify for up to $20 per activity our tour you reserve with us during your stay in Hawaii. Choose from over 200 activities and tours such as snorkel tours, whale watching tours, helicopter tours, and more!

  • Where are your locations?

    We have tours all over the world! If you visit our home page, you can select the country you are traveling to. Some of our most popular countries are USA, South Africa, and Thailand!

  • Can you tell me more about your company? What makes you different?

    Yes! Of course we can! πŸ™‚ Travel You To The Moon was founded in the Summer of 2014, in San Diego, California. Our company name was originally named Surf You To The Moon and our vision was to provide unique surf lessons to travelers. After some time we expanded our services into snorkeling in the La Jolla Sea caves in San Diego, and later to expand our tours and activities throughout the United States to exotic destinations such as Hawaii, Florida Keys and Lake Tahoe. Later on, we changed our company name to "Travel You To The Moon" as we continued to expand our products and services beyond water related activities. Today we have thousands of tours and activities to choose from throughout the world in regions such as South Africa, Thailand, and Latin America! What makes us different? From the very beginning of our company, it was our mission to provide high quality unique experiences to our traveling customers. We have personal relationships with our tour guides, and all of activities have undergone quality control testing to ensure your experience is the best one. Most of our tours and activities have been also tested by our travel ambassadors, making them some of the best, and most high quality experiences in the world. We select our tours and activities with you as the customer in mind, with the lowest prices, highest quality and vast selection on the web today. Now, you don't have to wait until you land at your destination, you can go ahead and book your tours and activities with us we have listed here online with confidence. Thanks for choosing Travel You To The Moon!

  • Swimming ability on snorkel and water based tours?

    We always recommend at least beginning swimming ability on tours that involve the water. If you have questions about a specific tour or offering, you can give us a call and we can go over the tour length and swimming skill level we recommend for each tour. If you are attending a tour that involves scuba diving, please be sure to have all the required certifications to conduct that tour, a liability waiver will be required from your tour guide before attending. Always be sure to allow proper digestion of your food before the tour, usually we recommend to not eat any heavy foods at least 2 hours prior to the tour. Have a great time!

  • Reservations

  • If I can’t make the time for my tour, Can I Reschedule or cancel?

    Yes of course, just give us a 48 hour heads up by contacting us on our main phone number and please suggest another date and time based on the availability on our website πŸ™‚ . And, please keep in mind cancellations made less than 48 hours prior to your tour will only receive a 50% refund, but you can always receive 100% credit on your Travel You To The Moon account for any activity you wish and it never expires πŸ™‚

  • What happens if my tour is cancelled or moved due to foul weather or conditions?

    Sometimes things come up, and we understand that. That is why we have a super flexible cancellation policy. With most of our tours, you have the option to reschedule to a later date or time, and apply your balance that never expires for a different Travel You To The Moon activity at a different date or time.

  • What are your hours of operation?

    At Travel You To The Moon you can chat with our customer service representatives when they are online by clicking on the chat icon on the right hand side of the page or please feel free to email us at reservations@travelmoon.com any time 24/7. Also, you can call our office with any questions or concerns with hours typically from 5AM to 7PM Pacific Standard Time, Monday through Sunday at 619-786-6620 or toll free at 1-800-916-2739. If for some reason you don't reach us due to high call volume or calling outside our phone support hours, please leave us a voice mail and we will get back to you as soon as possible!

  • If the tour I see on the website currently shows no availability, can I still book extra slots for that tour?

    It might be possible, please give us a call right away so we can check our inventory. We sell out quickly especially during busy seasons for your selected location. Plan ahead with your group, and you will have lots of great times ahead!

  • How long should I book my activity or tour in advance? Can I book my tour last minute?

    Availability and inventory can be limited during popular travel dates so we recommend that you reserve your tour at least 2 weeks in advance. If you would like to make a reservation for the same day, please give us a call so we can see if we can make a special exception and fit you into your chosen activity.

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